We love to travel. We are tech and analytics-driven. We are experts in our field. We are creative and sophisticated in our ability to execute, always coming up with innovative ideas to achieve the perfect trip. And we want for everyone around the world who shares our passion for travel to enjoy a unique and amazing experience each time they travel.
Trip.com Group's annual P&D investment positions the company as a top leader in the global internet industry.
Generating 100TB of data daily, driving improvements in user experience and enhancing supply chain quality.
Accelerating the application of AI across all business areas, achieving a 70% self-service problem resolution rate with intelligent customer service.
After combining search and AI, the conversion rate has increased by 4%, while the effort in search has been reduced by 11%.
By December 31, 2023, we had registered over 3,000 patents (including applications) with the PRC Intellectual Property Administration.