We work with local NGOs and educators to support underprivileged children in mainland China, Singapore, Hong Kong, Indonesia, Japan, South Korea, and Malaysia. Programs include increasing educational resources and organising special programs for students and educators, providing essential healthcare, and enabling low-income families to enjoy popular attractions to celebrate festive seasons and create memorable experiences.

Trip.com Group is committed to community service and safety. We prioritise the well-being of our customers, and actively engage in community initiatives, aiming to make a positive impact through supporting local charities and promoting sustainable tourism practices.

Our Global Travel SOS Platform provides emergency support to ensure swift and efficient response during large-scale emergencies. Our resources cover 27 global medical institutions and more than 1 million medical partner institutions. We offer support in 24 languages, and we’re ready to offer help to our global travellers in 20 types of travel emergencies.

We work with local NGOs and educators to support underprivileged children in mainland China, Singapore, Hong Kong, Indonesia, Japan, South Korea, and Malaysia. Programs include increasing educational resources and organising special programs for students and educators, providing essential healthcare, and enabling low-income families to enjoy popular attractions to celebrate festive seasons and create memorable experiences.

Train travellers can view their emissions by taking a train compared to car travel on Trip.Biz and Trip.com (UK website and for select European trains).

We are committed to achieving carbon neutrality across our entire business by 2050. By 2030, we have concrete goals for effectively measuring and reducing our direct and indirect greenhouse gas emissions, with the goal of helping to achieve the global temperature control target of 1.5℃, support the SBTi, and achieve carbon neutrality by 2050.

Users have the option to choose between gasoline or electric cars when renting a car.

Train travellers can view their emissions by taking a train compared to car travel on Trip.Biz and Trip.com (UK website and for select European trains).

We are the first company in China to adopt a global hybrid work model, offering employees the flexibility to work remotely two days a week. This promotes work-life balance and especially benefits families. The hybrid work model has been embraced by more than 66% of our workforce, saving employees over 300,000 hours in commuting time, and giving them an extra 100 hours of sleep annually.

In June 2023, we announced a RMB 1 billion childcare subsidy, benefitting more than 20,000 employees worldwide. This is just the latest development in our long history of supporting mothers and families with benefits like transportation subsidies for pregnant women, assisted reproductive support and other maternal healthcare benefits, and mother-and-baby rooms.

We are the first company in China to adopt a global hybrid work model, offering employees the flexibility to work remotely two days a week. This promotes work-life balance and especially benefits families. The hybrid work model has been embraced by more than 66% of our workforce, saving employees over 300,000 hours in commuting time, and giving them an extra 100 hours of sleep annually.

We firmly believe that only by adhering to high business ethics can we provide customers with reliable services, maintain our company’s reputation, and achieve sustainable development. We regularly carry out trainings and publicity initiatives to strengthen internal ethics and compliance for employees at all levels.

We have established a comprehensive corporate social responsibility management system, which includes the formation of the Trip.com Group ESG Management Committee. This committee, led by CEO Jane Sun, consists of decision-makers, managers, and executives who work together to drive the company's social responsibility initiatives.

As a socially responsible organisation, we aim to become a catalyst for positive change in society. Through collaborations with partners around the globe, we actively engage in initiatives that promote sustainable travel culture, as well as addressing the environmental and social challenges associated with travel, such as carbon emissions, ecological damage, and cultural conflicts.

We firmly believe that only by adhering to high business ethics can we provide customers with reliable services, maintain our company’s reputation, and achieve sustainable development. We regularly carry out trainings and publicity initiatives to strengthen internal ethics and compliance for employees at all levels.